If you live in Philadelphia or surrounding area, you may pick-up your purchase in our design showroom during normal hours. You may also arrange a time outside of normal hours to pick up purchased merchandise, send us a call or text via our mobile number and we can get that arranged.
If you live in Philadelphia or surrounding area, we can submit a request to have the item or items delivered directly to your front door through Roadie for an additional fee.
We use recycled boxes when possible.
Items shipped or delivered via USPS/ UPS/ ROADIE or any other 3rd party delivery agent, will be covered up to their maximum value as per each shipper's or delivery partners guidelines. All shipments leave our design showroom and furniture partners warehouse in great condition. We check it, they check it not only once but a second time to make sure items are wrapped and packed to sustain shipping travel. After leaving our facility or any of our vendors warehouses claims for any damages must be submitted to the shipping carrier.
If the item arrives damaged please submit photos of the box conditions as well as photos of the damaged product within 24 hours of delivery. Email: email@example.com be sure to include your name/ delivery address and all images in the email thread. Once received our team will work with the carrier to get an insurance claim processed to replace product; given the product is still in stock or a refund made for the full amount of product purchased.
We ship in as timely a manner as possible; all items shipped directly from our design showroom will be shipped within 1-3 business days after purchase.
Tracking number will be provided for each shipment and sent via Instagram DM or email.
All items are final sale and can not be returned or exchanged so be sure to love your item before your purchase is made.
When selling gently used inventory from our staging inventory we frequently provide videos to show the condition of the item before selling, this also goes for furniture sold directly from our design studio floor.
Feel Free to request additional images and video when needed by submitting a request via text to the mobile phone 267-690-5676.
Large Furniture Purchasing and Delivery
If you are interested in obtaining a quote for curbside or white glove delivery for any of the larger furniture items you have seen on our website, Instagram feed or in a design project feel free to send an email to firstname.lastname@example.org. Be sure to provide your Full Name/ Delivery address/ Phone and the item you are interested in. With this information we can provide you with a shipping quote before you make your final purchasing decision.
Along with curbside delivery (which means directly to the curb outside of your home or business) we can also obtain a quote for white glove delivery from a local receiving warehouse in your area. This includes items that are fragile, heavy, large, oddly shaped or that need extra care. Furniture will be delivered directly to the receiving warehouse from our vendor and then delivered to your home where the carrier will provide blanket wrap service- which means the furniture is unboxed in their warehouse, delivered to your home in wrapped in a blanket and placed in the room of choice.